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'Zoom Applications' option includes all Zoom apps, desktop, and mobile, plus any desk phones you have assigned to your account, but cannot be used at the same time as an external line.

If you do want sequential forwarding, you may need to edit the Call Handling again after selecting it to determine the order of the call sequence.

The default is a simultaneous ring on all devices, but you can also set it to sequential forwarding after saving.

Select the number(s) or apps you want to forward to.

Add any numbers you need, and next to 'Require to press 1 before connecting the call,' be sure to unselect the check.

Result: You are given the option of any saved external numbers you've already added or to add a new one. Edit to select other hours for forwarding your calls. The default is 30 seconds, but you can set it for as short a time as 15 seconds.įorwarding to A Non-MIT Zoom Phone (Call Handling Settings) Result: Your phone is forwarded to the other extension after it isn't answered.

Select the correct extension from the drop-down menu and click Save.

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Enter the name or full 10 digit phone number of the MIT Zoom Phone extension.

Below 'When a call is not answered' select Forward to another extension.

Click Settings and scroll down to the 'Call Handling' section.

Open MIT Zoom Portal () click on 'Phone' in the left-hand column.

Always test your forwarding/do not disturb each time you set it up to ensure it is working as intended.įorwarding to an MIT Zoom Phone Extension (Call Handling Settings) We generally recommend turning off the 'press one before connecting the call' as users don't generally expect to have to do that. If you want to set a new greeting message, see: Setup and Greeting. It will use your default voicemail greeting. Select the length of time you'd like the number to forward and time limit.

Always test your forwarding each time you set it up to ensure it is working as intended.įorwarding to Voicemail/Do Not Disturb (Desktop App)

If your line does not allow calls to that number (international or otherwise), the call may not be able to be forwarded. Any charges incurred in forwarding the call from your line to the new number will be charged to your line. Note: This forwards the call from your line to the number supplied. Select the length of time you'd like the number to forward and select your options.

Enter the number you want your line forwarded to or the name of the user, if they have an MIT Zoom Phone service line (it will auto-complete, if possible).

Click on your profile picture and select Forward Calls.This method only works with your user account, see call handling options. The Zoom App (for desktop app instructions)įorwarding to an Internal or External Line (Desktop App).If you want to forward your number straight to email so your phone won't ring at all, use the 'Do Not Disturb' settings. It will throw an error message, 'no data,' if you try that method with a non-MIT Zoom Phone. If you're not sure, try the MIT Zoom Phone Extension option first. The process for forwarding an MIT Zoom Phone to another line using call handling settings depends on if the other line is an MIT Zoom Phone Extension or not. The desktop app is simplest, but it is limited to forwarding your user line to a single other line or to your voicemail. The other is using the call handling settings in your preferences in the portal. One way is using the desktop app preferences. You can forward your phone to another number or to voicemail two ways. Do Not Disturb - Softphone Only (Call Handling Settings).Forwarding to A Non-MIT Zoom Phone (Call Handling Settings).Forwarding to an MIT Zoom Phone Extension (Call Handling Settings).Forwarding to Voicemail/Do Not Disturb (Desktop App).Forwarding to an Internal or External Line (Desktop App).

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